Privacy Policy

Last updated: May 20, 2026

This Privacy Policy explains how SengMed collects, uses, shares, and protects information when you use www.sengmed.org and our related services.

This document is a general template provided for the SengMed website and should be reviewed and finalised by qualified legal counsel, including review for obligations under Singapore’s Personal Data Protection Act 2012 (PDPA) and applicable Ministry of Health guidelines, before publication.

1. Information We Collect

Account information — name, email, phone number, and login credentials.
Health information — the health history, measurements, and questionnaire responses you provide to support a doctor consultation.
Payment information — billing details, processed by our payment provider.
Usage information — device, browser, and interaction data collected automatically when you use the website.

2. How We Use Information

We use your information to operate the Services, connect you with MOH-licensed doctors and licensed Singapore pharmacies, process payments, provide support, improve the platform, and comply with legal obligations.

We share information with:

Independent MOH-licensed doctors and licensed Singapore pharmacies involved in your care.
Service providers that support our operations (e.g., payment processing, hosting, analytics) under appropriate confidentiality obligations.
Authorities when required or permitted by law.

We do not sell your personal data. Where we transfer personal data outside Singapore, we take steps required under the PDPA to ensure a comparable standard of protection.

4. Your Health Information

Health information you share in connection with a consultation is treated as confidential and is handled in accordance with the PDPA, applicable Ministry of Health guidelines, and the confidentiality obligations of the treating doctor.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

Under the PDPA you may request access to, or correction of, the personal data we hold about you, and you may withdraw consent to its use. To exercise these rights, or to reach our Data Protection Officer, contact us at privacy@sengmed.org.

7. Cookies

The website uses cookies and similar technologies for functionality and analytics. You can control cookies through your browser settings.

8. Children’s Privacy

The Services are not directed to individuals under 18, and we do not knowingly collect information from them.

9. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date.

10. Contact

Privacy questions may be sent to privacy@sengmed.org.